To better understand why more and more businesses are opting
to utilize the services of Professional Employer Organizations,
or PEO’s,
a survey was funded with a grant from the Society of Human Resource
Management (SHRM). The survey was designed to answer various questions
concerning PEO services they utilized, their level of reliance on
the PEO, their motivation for using a PEO, and their overall satisfaction
with their PEO. 500 PEO clients participated in the study.
TIME SAVED
Almost 50% of the respondents reported they saved at
least 9 hours per week, and 15% reported they saved over 30 hours
per week.
MONEY SAVED
More than 50% of the respondents reported
their PEO saved them more than $5,000 per year, and 25% reported
they saved at least $14,000 per year.
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68% reported their PEO saved them money |
| • |
89% reported their PEO saved them time |
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86% reported they were extremely satisfied with
their PEO |
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PRICE OR QUALITY
| • |
69% reported that the PEO’s quality of
services were most important |
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Only 31% based their decision on price. EXPERT |
ADVICE
| • |
79% reported they value the opportunity to learn
from their PEO |
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77% reported they listen to the advice their
PEO gives them |
TRUST
| • |
82% reported they strongly trust their PEO |
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77% reported they can count on their PEO to
look after their best interests. |
CONCLUSIONS
Clients are satisfied
with their services, and expressed a high degree of trust. Most
clients chose their PEO on perceived quality and not price. And
most importantly, the overwhelming majority of clients have been
able to reduce their costs, save time, and improve the performance
of their companies by utilizing a PEO.
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